Sample deliverable / Open resource

Inside a SaaS Technical Health Check

An illustrative report excerpt showing an executive summary, a finding with evidence, and a practical Now / Next / Later roadmap.

Illustrative sample: This is a fictional application and example finding. It shows the structure of a deliverable; it does not describe a client, an assessment I performed, or a finding in your systems.

The decision this report supports

A SaaS founder needs to decide what technical work should precede the next product investment. The agreed review covers one application, its database and deployment path, selected access controls, and the available recovery evidence.

The report should let the founder understand the priority and give engineering enough context to plan the work. A severity label by itself cannot do either job.

Example executive summary

The application has documented backup jobs, but the review did not find evidence of a recent end-to-end restore exercise. The proposed next step is to demonstrate recovery in an isolated environment and resolve any missing dependencies before relying on the current recovery plan.

The assessment is limited to the evidence supplied and the agreed workflows. The absence of a finding in another area does not establish that the area is free of issues.

Example finding: recovery has not been demonstrated

Priority: High in this fictional scenario. Actual severity depends on the service, exposure, available safeguards, and business commitments.

Business consequence: A successful backup job does not establish that the team can restore a usable service within the recovery expectations agreed with customers.

Evidence in the sample: Backup job history was available. A current restore record, a complete recovery procedure, and evidence that the required credentials and infrastructure were available were not supplied for the review.

Recommendation: Assign a recovery owner. Define a representative restore exercise in an isolated environment, including data, application configuration, credentials, infrastructure, and validation of an important business workflow. Record the result and assign follow-up work.

Acceptance evidence: A dated exercise record identifies the inputs used, the people involved, the result, the checks performed, and any unresolved dependencies. The team agrees when the procedure should next be exercised.

Confidence and limitation: The finding establishes a gap in the evidence reviewed. It does not establish that recovery is impossible or that backups are corrupt.

Example 90-day roadmap

The roadmap organizes the work after the assessment. These are illustrative planning periods, not an assessment turnaround or a promise that every recommendation can be completed in that time.

Now: establish control

  • Name the recovery owner and the business workflow that must be restored.
  • Confirm the recovery expectations and the dependencies to test.
  • Schedule an isolated exercise and record who will perform and review it.

Next: close the observed gaps

  • Complete the exercise and document the result.
  • Resolve missing configuration, access, or infrastructure dependencies.
  • Update the operating instructions and assign owners to remaining work.

Later: make the practice repeatable

  • Agree a repeatable review or exercise schedule based on the service’s needs.
  • Revisit the procedure after material architecture or provider changes.
  • Check that someone other than the original author can follow the instructions.

What the debrief should answer

Which recommendations need action first? What evidence supports them? Who owns each next step? What can the existing team deliver, and where is specialist help needed? What was outside the agreed review?

A real report also includes the scope, systems and evidence reviewed, other findings where applicable, architecture observations, and review limitations. The SaaS Technical Health Check sets that scope and delivery date before work starts.

Want to work through this with someone who can follow the detail?

Talk to Jonathan
All resources